Protection

Tender Touch Moving is committed to providing you the best possible transit protection for your goods. Although we have one of the lowest claim ratios in the moving industry, loss of damage of your goods can still occur. In order to meet the needs of our clients, Tender Touch Moving offers two types of protection for your goods while in transit.

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Type I: Released Value Protection

Released Value Protection is the most economical type of protection for your goods. This coverage is mandatory as per the Motor Carrier Act and is offered to you at no additional cost. However, this coverage is minimal and will cover your goods at a maximum of 60 cents per pound.

Although this coverage is most economical you must carefully think before choosing this type of coverage because the average household goods are worth considerably more than 60 cents a pound. This coverage restricts the total value of your goods by multiplying the weight of your entire shipment by 60 cents. Loss or damage claims are settled based on the pound weight of the article multiplied by 60 cents.

An example of how this coverage works is as follows:

Your 32″ TV is dropped and destroyed and you have chosen Released Value Protection. The weight of the TV is 200 pounds and the maximum amount of payment you would receive is 200 times 60 cents which equals $ 120 ( 200 x .60 = $ 120) Obviously the TV cannot be replaced for $ 120 but that is the maximum you will receive.

Tender Touch Moving does not recommend Released Value Protection of your goods unless you have secondary coverage for your goods such as a home owner’s policy that covers your shipment while in transit. Please note that some homeowner policies have costly deductibles which are not worth paying. Tender Touch Moving recommends checking with your insurance broker before choosing the right coverage for you.

Type II: Replacement Value Protection

This type of coverage is the most common chosen as well as the one Tender Touch Moving recommends to all our clients. This protection is the most comprehensive plan available for the protection of your goods.

When choosing Replacement Value Protection, if an item is lost, damaged or destroyed, Tender Touch Moving will either repair, replace with the same or like item, or offer a cash settlement for your item. The value of the item is determined at current marked value and is not calculated based on depreciated value as some other companies do.

You have the option of declaring a value based on the weight of your shipment times an amount not less than $ 8 per pound. This means if you shipment is 5000 pounds you can declare a minimum 8 times 5000 pounds or choose a higher value such as $ 10 per pound. You can also declare a lump sum value (as long as it is higher than $ 8 per pound ) such as $ 100,000

An example of how this coverage works is as follows:

Your shipment weighs 5000 pounds and you decide to take the minimum $ 8 per pound option. This would cost you $ 240.00.

(5000 times $ 8 = $ 40,000)(40 x $ 6 = $ 240.00).

Now if the same 32″ TV is destroyed and you have Replacement Value Protection, your TV would either be replaced with the same or comparable TV at the time of damage or you would be given the fair market value of the TV in a cash settlement. If the TV was just purchased two months ago for one thousand dollars you would receive $ 1000 settlement.

Exceptions from Protection

Although you may have purchased the Replacement Value Protection, Tender Touch Moving cannot cover certain items while in transit. The following is a non-exclusive list of non-protected items.

Owner Packed Cartons:

Items not packed by Tender Touch Moving which result in damage are not covered unless there is exterior physical damage to the carton which is recorded on the inventory forms at the time of delivery.

Items of Extraordinary Value:

Any article whose value exceeds $ 100 per pound such as: Jewelry, Silverware, Coins, Stamps, Stocks, Computer Software

Along with the items above any items of furniture worth more than $ 10,000 must be shipped along with an appraisal certificate from a reputable appraiser and attached to the inventory at the time of shipping.

Mechanical Condition:

Tender Touch Moving cannot cover the mechanical or electrical condition of your items due to the nature of the items. These items have moving parts which damage can occur to through no fault of Tender Touch Moving. These include but are not limited to: TV, DVD, Stereo Equipment, Washer, Dryer, Refrigerator, Freezers, Computers (Deductible is zero dollars on Tender Touch Moving North American Long Haul Shipments)

$2.00 per $1,000 additional per month for Tender Touch Moving Moves in storage With both above types of coverage there are certain conditions and exceptions that apply. See “GCVL Terms & Conditions”.